North East
Charlotte Haggerty
Regional Representative (North East)
I have over 15 years of experience working in the voluntary sector, where I’ve developed a passion for the transformative power of volunteering and community engagement. Since 2021, I have been part of St Gemma’s Hospice in Leeds, where I manage the strategic and operational development of the Volunteer Services team. We have a diverse and dedicated network of more than 800 volunteers who contribute their time and talents across a wide range of services — including within the Hospice itself, in fundraising initiatives, across our 26 charity shops, at our retail hub, and through our online operations.
As Regional Representative for the North East Hospices, a role I share with my colleague Susan, we organise quarterly online meetings that provide a platform for collaboration, sharing best practices, and offering mutual support. This network has proven to be an invaluable source of innovation and encouragement.
I am genuinely passionate about volunteering from initial engagement and training to long-term development and recognition. My goal is always to ensure that every volunteer feels valued, empowered, and inspired to make a difference.
Susan Freeman
Regional Representative (North East)
My 25-year career in the voluntary sector has always focused on supporting and empowering volunteers. I joined St Oswald’s Hospice in 2013, supported over 600 volunteers in the Retail department. In 2023, I moved to the Volunteering Department, and in April 2025, I became the Head of Volunteering, overseeing all our volunteers.
I am passionate about the vital role volunteers play and strive to create a supportive and inspiring environment for them to thrive in. My work is driven by enthusiasm, purpose, and deep respect for volunteers’ contributions. I am committed to keeping volunteering central to my work and supporting other volunteering professionals.
I am one of the two Regional Representatives for the North East Hospices, where along with my colleague Charlotte, we arrange regular online meetings to create a space for connection, idea-sharing, and peer support